notes on information organizations

August 4, 2010

no laughing matter – are library websites any better?

Filed under: higher education, information access, librarianship, web site design — Frank Cervone @ 8:18 am

This analysis from Inside Higher Ed about a comic (that has gone viral) on how bad university websites are points out just how disconnected many academic websites are from their user communities. I don’t think there is much to add to the analysis except for considering how disconnected many library websites may be from their user communities. In particular, what are the library equivalents on the left side of the Venn diagram that need to be replaced by library services more representative of those on the right side of the diagram?

A couple of things on the left side come to mind immediately: the welcome from the director, the slide show of empty computer labs, “news” items that are really marketing pieces with no relevance to services or collections. Some of these things should be on the website but just not on the front page. On the right side, many of the items listed for the university site are also valid for the library: calendar/hours, address and phone number, maps, reserve reading lists, direct seemless access to all resources and not just the catalog.

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